Making the Most of a Bad Situation

Life will always have contrast to it. Day, night. Joy, grief. Beginner, expert. Hot, cold.
Some days we feel like we’re “in the groove” – everything is falling into place and going well. And some days — well — just the opposite.
 
When someone comes to you and says, “this isn’t working, things are bad,” what do you do?
 
From Don’t say ‘it’s not that bad’ to someone who thinks it’s bad:
Say, “you know, you’re right.” And then ask,

  • What’s bad about it? Or, what makes you say that?
  • What decisions/behaviors are making it bad?
  • If it was good, what would it look like?
  •  
    Treat people who think things are bad like intelligent competent team members (because hopefully they are!)

  • Don’t contradict their assessments.
  • Ask for suggestions.
  • Expect them to make things better (share responsibility if it’s warranted).
  • Use “you” and “we” in the steps forward.