Guess what leadership “interaction skill” has the most impact on a team member’s job performance…clarifies details? Encourages involvement? Supports? Develops others’ ideas? No, no, no. And no.
Listens and responds with empathy.
Yep. That’s it. And it’s a bona fide superpower.
[It] is not just about being able to see things from another perspective. It’s the cornerstone of teamwork, good innovative design, and smart leadership. It’s about helping others feel heard and understood.
Even Albert Einstein agrees, “empathy is patiently seeing the world through the other person’s eyes. It is not learned in school; it is cultivated over a lifetime.”