March 1, 2012
Leslie Phillips, President & COO

Ever had somebody come to your account (or office, or…) and point out something you hadn’t noticed?  A dusty sneezeguard, an old napkin holder insert (trash talk from last year), a cracked frame, an employee not in uniform, an empty uncovered well on the line…??
When we’re in someone else’s account (or looking at pictures during a training), we see these things, often immediately.  But in our own…?
I ended up reading this article after seeing the teaser:  “Don’t hire a radiologist to catch a gorilla.”  The craziness of that sentence made me curious.  And the article did not disappoint…entertaining while shocking.
What you ARE looking for, influences what you DO see (or don’t).  Pretty simple, but amazing how powerful that is in our day-to-day routines.
How can we change our vision…to see the gorilla?