by Leslie Phillips, Chief Executive Officer | Jul 31, 2018
Many of us read Danny Meyer’s book, Setting the Table, some years ago when we featured it in MG Book Club and discussed it at meetings around that time. He and Union Square Hospitality Group (or “USHG,” his company), continue to be a source for best...
by Leslie Phillips, Chief Executive Officer | Jun 21, 2018
In our business, it’s not enough to prepare and serve fabulous food. Hospitality is about how we make people feel while they are enjoying the fabulous food. It’s about the whole experience. In other words, our soft skills must be equal to our technical...
by Leslie Phillips, Chief Executive Officer | May 30, 2018
Switching up the order of MG core value number 5: Be positive, be gracious, be kind. Don’t ask me to pick which behavior is most important…can’t do it! But this article (Choose your focus because your eyes control your tongue) zeros in on being...
by Leslie Phillips, Chief Executive Officer | Feb 22, 2018
Who doesn’t love the good times? Those special events that go so well. That account makeover that has long-time partners all a twitter. That simple, wowsy addition to a regular lunch meal that has the kids going crazy. But, it doesn’t – always...
by Leslie Phillips, Chief Executive Officer | Jan 29, 2018
The love of your life has died suddenly. Can you imagine feeling joy ever again? Sheryl Sandberg went through this experience. She’s written a book about it, Option B: Facing Adversity, Building Resilience and Finding Joy. She believes resilience is like a...
